Terms of Service Privacy Policy Cookie Policy

Privacy Policy

Privacy Policy

1. Introduction
HiveMind Media (Pty) Ltd T/A PulseShot Photography (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services or interact with us.

2. Information We Collect
We may collect and process the following personal information:

  • Full name and surname

  • Contact details (email address, phone number, WhatsApp number)

  • Booking and service-related information

  • Any information you voluntarily provide through communication (email, WhatsApp, social media, or forms)

We do not intentionally collect sensitive personal information unless required for a specific service and with your consent.

3. How We Use Your Information
We use your personal information to:

  • Respond to enquiries and manage bookings

  • Provide photography services

  • Communicate regarding projects, updates, and service delivery

  • Process image removal or privacy-related requests

  • Maintain internal records and improve our services

  • Marketing new services

  • Sending updates of new albums released

4. Event Photography & Public Images

  • We may photograph individuals at public or voluntary events.

  • These images may be used for marketing, portfolio, or social media purposes.

  • We generally do not collect personal identifying information of individuals appearing in such photographs.

If you appear in an image and wish to have it removed or your face blurred, you may contact us (see Section 9).

5. Legal Basis for Processing
We process personal information in accordance with POPIA based on:

  • Your consent

  • The performance of a contract (e.g., paid photography services)

  • Our legitimate business interests (e.g., marketing and portfolio use)

  • Compliance with legal obligations

6. Sharing of Information
We do not sell, rent, or trade your personal information.

We may share your information with:

  • Service providers assisting with business operations (e.g., cloud storage, editing tools)

  • Legal or regulatory authorities where required by law

All third parties are expected to handle your information securely and lawfully.

7. Data Storage & Security
We take reasonable technical and organisational measures to protect your personal information against:

  • Loss

  • Unauthorised access

  • Misuse or alteration

Your data is stored securely and only retained for as long as necessary for business or legal purposes.

8. Your Rights Under POPIA
You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your personal information

  • Object to the processing of your personal information

  • Withdraw consent at any time (where applicable)

9. Image Removal Requests
If you would like an image removed or your face blurred, please contact us with:

  • The image (or a clear description)

  • The event name and/or date

We will process all reasonable requests within a reasonable timeframe.

10. Cookies & Website Usage (if applicable)
Our website may use basic cookies or analytics tools to improve user experience. These do not typically identify you personally.

11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website. Continued use of our services indicates acceptance of the updated policy.

12. Contact Information
If you have any questions or requests regarding this Privacy Policy or your personal information, please contact:

Email: melissa@pulshotphotos.co.za
WhatsApp: 079 025 8165

© PULSESHOT